Privacy Policy for SMS Communications
1. Introduction
This Privacy Policy explains how Raleigh Flying Club LLC, Raleigh Professional Flight School, Raleigh Aviation Services, and any affiliated entities (“we,” “our,” or “us”) collect, use, disclose, and protect your information when you visit our website or opt in to receive SMS text messages from us.
By using our website, completing a form, or opting into SMS communications, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
a. Personal Information
We may collect the following types of personal information:
- Name
- Email address
- Phone number (including mobile number for SMS)
- Mailing address
- Payment or billing details (if applicable)
- Any information voluntarily submitted through forms or communications with us
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Device information
- Browser type and version
- Pages visited, time spent on pages, and other usage data
c. SMS-Specific Information
When you opt in to SMS communications, we may collect and store:
- Your mobile phone number
- Message delivery status and interaction data
- Opt-in and opt-out records, including date and time
3. How We Use Your Information
We use the information collected for purposes including, but not limited to:
- Scheduling flights, lessons, aircraft rentals, or maintenance services
- Sending booking confirmations, updates, and reminders
- Providing club news, safety updates, promotions, and event notifications
- Responding to customer inquiries and providing support
- Improving website functionality and customer experience
- Internal analytics and business operations
- Complying with legal, safety, or regulatory requirements
SMS Communications (Consent & Compliance)
By providing your mobile number and opting in, you consent to receive: account updates, scheduling notifications, safety alerts, marketing messages, promotional offers, and event reminders via SMS from us.
Message and data rates may apply.
Message frequency varies.
You can opt out of SMS messages at any time by replying STOP. You can reply HELP for assistance.
4. How We Share Your Information
We may share your information with:
- Service providers that assist with SMS delivery, email marketing, website hosting, scheduling, payment processing, and customer service.
- Payment processors and financial institutions (if applicable) to complete transactions.
- Technology and safety platforms we use for training records, safety management, and operational tools.
- Professional advisors, such as attorneys or accountants, when necessary for business or legal reasons.
We do not sell or rent your personal information, including your mobile phone number, to third parties.
We may also disclose your information if required by law, court order, or governmental authority, or if we believe such disclosure is necessary to protect our rights, safety, or property, or that of our customers or others.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:
- Access the information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of certain information (where legally permissible)
- Opt out of marketing and SMS communications
- Request limitations on how we use your information
To exercise these rights, please contact us using the information in the Contact Us section below.
7. SMS Opt-In, Opt-Out, and Consent
Opt-In
You may opt in to receive SMS messages by:
- Submitting a form on our website that includes your mobile phone number
- Signing up for a flight lesson, membership, or event and agreeing to SMS updates
- Requesting club information and selecting SMS as a contact preference
- Checking an opt-in box for SMS marketing or alerts
- Replying “YES” or similar affirmative keyword if we use a double opt-in process
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any SMS you receive from us. After you send STOP, we may send a confirmation message to verify your opt-out. You will no longer receive marketing or promotional SMS messages, but we may still contact you by email or phone for essential service-related communications where permitted.
You can also reply HELP to receive information on how to contact our support team.
8. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. The information collected may include browsing behavior, device information, and session duration.
You can control the use of cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our website and SMS services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Any changes are effective immediately upon posting the updated policy on this page. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Raleigh Flying Club
1775 E International Dr
Morrisville, NC 27560
Email: info@raleighflyingclub.org
Phone: (Insert your preferred contact number)